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1. General Refund Guidelines

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  • Eligibility for Refund: Guests are eligible for refunds as outlined below. Refunds will only be processed when cancellations or changes to reservations are made within the specified time frame.

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  • Refund Requests: Refund requests must be submitted via email, phone, or through our official website.

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  • Processing Time: Refunds will be processed within 5–10 business days after approval.

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2. Cancellation Policy and Refund Eligibility

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Standard Reservations:​​​

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  • No Refund: Cancellations made within 5 days of the check-in date, including the day of arrival, will not be eligible for any refund.

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  • Full Refund: Cancellations made at least 5 days prior to the check-in date will receive a full refund.

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3. Early Departures

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  • Guests who check out earlier than the scheduled departure date will not be eligible for a refund for any unused nights.

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4. Unresolved Issues During Stay

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  • If a guest encounters an issue during their stay and the hotel is unable to resolve the problem satisfactorily within 24 hours of the issue being reported, the guest will be eligible for a refund for the nights affected by the unresolved issue.​

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  • The issue must be reported during the stay, and the hotel will make every effort to resolve it within 24 hours. If unresolved after this period, the affected nights will be refunded.

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5. Booking Modifications

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  • No Modifications During Stay: Reservation modifications (such as date or room type changes) cannot be made during the guest’s stay.

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  • Changes prior to the stay are subject to availability and must be made in accordance with the hotel’s cancellation policy. Modifications requested outside the refund-eligible period will follow the original booking terms.

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6. Force Majeure

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  • In the event of unforeseen circumstances beyond the hotel’s control, such as natural disasters, government restrictions, or other major events, the hotel will assess refund eligibility on a case-by-case basis. However, no refunds will be issued for the following scenarios:

    • Personal Issues: Including but not limited to sickness, personal emergencies, or missed flights.

    • Travel Disruptions: Such as flight cancellations or delays.

    • Entry Restrictions: Including issues like visa denials or no entry to the country.

    • Other Personal Reasons: Any other personal reasons that prevent the guest from arriving or staying as planned.

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7. Payment Method and Refunds

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  • Refunds will be issued to the original payment method used at booking. Refunds will not be issued in cash. Please note that it may take several days for the funds to reflect in your account, depending on your financial institution.

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8. Refund for Third-Party Bookings

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  • If you booked through a third-party service (e.g., Booking.com, Expedia), please contact the provider directly for refunds. Refunds through third-party bookings will also depend on the hotel’s policy and the terms and conditions of the third-party service.

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